FAQ

Yes, the trading conditions are the same. However, please note that demo accounts operate in a simulated environment which means that no slippage occurs whereas price updates might differ from live accounts.

Yes. Simply send an email with your demo account number and decided balance to our Support team.

Yes. Simply send an email with your demo account number and decided changes to our Support team.

Yes. If you’re using Tickmill Trader you will be able to access both your Live and Demo account from the menu, all in one place. If you’re using MetaTrader, make sure to install it in different folders on your computer for each of your trading accounts in order to have the Demo and Live accounts operating at the same time.

You can always modify your demo account balance for MT4, MT5 and Tickmill Trader in your Client Area.

You can close an account but we will keep your data, in accordance with legislation, on our files for a minimum period of 7 years.
If your account is inactive for 60 days or more and the balance is equal or less than 50 GBP/EUR/USD/CHF and/or 250 PLN and/or 200 ZAR, your account will be archived.

Live and Demo accounts on Tickmill Trader are created together once you open a Tickmill Trader account. You can easily manage both from the same app, with the same credentials.

You can open an account in the Client Area, efficiently and securely. Click here to open an account with us. Please note that by creating a Demo account, you will automatically get a Live account too, while by creating a Live one you will get a Demo account too. There’s no need to create them separately.

You can access both your Demo and Live accounts in the same app with the same credentials. Switching between Demo and Live account is easy on your Tickmill Trader App. Just click on the menu in the bottom right corner and select the account you wish to manage.

Go to the Client Area login page click on the ‘Forgot your Password?’ link under the ‘Login’ button and follow the instructions on how to reset your password. For further assistance, please contact our Client Support team.

You can change the password of your MetaTrader 4 or MetaTrader 5 account inside the secure Client Area. For further assistance, please contact our Client Support team.

An account may get archived under certain conditions.

If the account balance is equal to or less than 50 GBP/EUR/USD/200 ZAR and there were no login attempts to the trading platform, no trading activity, no open positions or pending orders, and no withdrawals or deposits made for a specific period of time, the account will be automatically archived by the system and will no longer be visible under active accounts in the Client Area.

The inactivity period depends on the platform:

• MT4/MT5 accounts are archived after 60 days of inactivity.

• Tickmill Trader/TradingView accounts are archived after 30 days of inactivity.

Any remaining balance will be transferred to your wallet. Archived accounts can be found under Trading Accounts - Inactive Trading Accounts in your Client Area.

We offer different types of accounts, suitable for any strategy and need. For more information about all the available accounts and their pricing and commissions, check this page.

To register for an individual Client Area, you must submit your Proof of Address (POA) and Proof of Identity (POI) documents, whereas to register for a Corporate Client Area, you must submit:

1. Articles of association, identification document and proof of individual and corporate address.

2. Certificate of incorporation or company registration card (must show the address, legal representatives, registration data).

We may ask for additional documents depending on the country, beneficiary etc. (offshore:).

E.g.:

1. Certificate of incorporation

2. Articles of association

3. Memorandum of understanding

4. Certificate of good standing

5. Certificate of incumbency/ Register of Members

6. The last full year’s audited accounts

We update the swaps based on the rates given to us by our counterparties and we recommend checking the swap rates on a regular basis within the MetaTrader platform. Our updated swaps are always available by clicking here.

You can also check the swap rates by logging into the MetaTrader trading platform and select: View > Symbols > Select instrument > Properties

There are two types of positions: buy and sell. You must look at the Financing long for swaps for buy positions and at the Financing short for swaps for sell positions. Swaps are charged at 00:00 platform time.

Check your balance and trading history in the platform you’re using: MT4, MT5, or Tickmill Trader. Each platform shows your balance and history only for that specific account. For a broader, visit your Client Area.

Tickmill Ltd is regulated as a Securities Dealer by the Seychelles Financial Services Authority (FSA). As such, our internal systems are in compliance with the FSA regulations, which means that your funds are held in segregated accounts to protect your assets.